Troubleshooting
Troubleshooting
Step-by-step fixes for the most common issues: calls not connecting, poor audio, agent interrupting, transcription errors, and tool failures.
Start with a Test Web Call
Before diagnosing a live call issue, run a Test Web Call from the agent configuration panel. If the web call works but the phone number does not, the issue is in number setup or provider routing � not the agent itself.
Call not connecting
Poor audio quality
Transcription errors
Agent interrupting the caller
Tool failures
Still stuck?
If none of the above resolves your issue, collect the following before contacting support � it dramatically speeds up diagnosis:
- The call ID (visible in Call Logs ? select the call)
- The agent ID (dashboard URL or API response)
- The phone number involved
- The time the issue occurred (with timezone)
- A description of the expected vs. actual behaviour