Phone Calls

What you can do

Receive inbound calls

Customers call your number and are connected to your assistant. The assistant can greet callers, answer questions, collect details, trigger actions, and hand off to a person when necessary.

Make outbound calls

Start calls directly from an assistant using Get Phone Call From Agent, or trigger them programmatically through the API for automated workflows. Common use cases include reminders, follow-ups, lead qualification, surveys, and re‑engagement.

Before you start

• A Vomyra account
• Business verification completed
• At least one configured assistant
• Sufficient wallet balance to purchase phone numbers

If you haven’t created an assistant yet, set that up before continuing.

Step 1: Get a Phone Number

Your assistant needs a phone number to place or receive calls. Vomyra supports Indian (+91) numbers and selected international regions. You can buy a new number from Vomyra or import a number you already own.

Buy a number from Vomyra

Dashboard → Phone Numbers → Buy Number. Choose a number based on your customers’ region (Indian +91, US, UK, and selected international regions). Instant activation is available in supported areas.

Import an existing number

Dashboard → Phone Numbers → Import. Bring in Twilio numbers, SIP trunks, or Bring Your Own Carrier (BYOC).

Number status

After purchase or import, a number will be Pending Verification, Active, Suspended, or Released. Indian numbers may require additional TRAI compliance checks (typically 1–2 business days).

Step 2: Attach the Number to an Assistant

Once a number is active, you must assign it to an assistant before it can answer inbound calls. Numbers that are not assigned to an assistant cannot handle incoming calls. Each number can be attached to one assistant for inbound handling.

Dashboard → Phone Numbers → Select Number → Inbound Settings

1. Open the phone number you want to configure.
2. Under Inbound Settings, choose the assistant.
3. Select a fallback action (transfer to human, voicemail, or hang up).
4. Click Save.

Before going live, verify the assistant has a welcome message, the correct knowledge base attached, any required tools connected, and a transfer-to-human workflow if needed.

Step 3: Test Your Inbound Setup

Place a test call and confirm the assistant answers quickly, the greeting plays correctly, questions are handled, connected tools work, and fallback actions behave as intended.

Step 4: Make Outbound Calls

Outbound calls allow your assistant to proactively contact customers for follow-ups, reminders, lead qualification, surveys, and outreach.

Start an outbound call

Dashboard → Assistants → Select Assistant

1. Open the assistant you want to use for the call.
2. Confirm a phone number has already been assigned to the assistant.
3. Click Get Phone Call From Agent at the top of the assistant page.
4. Enter the phone number you want the assistant to call.
5. Start the call.

The assistant will place the call using its assigned phone number and handle the conversation automatically once the recipient answers.

Before placing outbound calls

Make sure:

• The assistant has an assigned phone number.
• The assistant's prompt and conversation flow have been tested.
• Any required tools or integrations are connected.
• Human transfer settings are configured if needed.

Step 5: Test Your Outbound Setup

Before launching customer outreach campaigns:

• Use Get Phone Call From Agent to call your own number.
• Verify the correct caller ID appears.
• Confirm the assistant introduces itself correctly.
• Test common conversation scenarios.
• Review the recording and transcript in Call Logs.

Once testing is complete, your assistant is ready for live outbound calling.

Step 6: Monitor Calls and Recordings

All calls are logged automatically in Dashboard → Call Logs. Use recordings, transcripts, and metadata (duration, cost, assistant, outcome, timestamps) to audit quality and improve the assistant. Call statuses include Queued, Dialing, Ringing, Connected, Completed, and Failed. Recordings are retained for 30 days by default; contact support for extended retention.

Common Questions