Train My Agent
Bring in recordings of calls that went the way you want every call to go, and Vomyra learns how your team actually talks to customers — the questions they ask, the tone they use, the way they handle pushback. You get an assistant that works the same way, without writing a single line of instructions yourself.
Find it at Dashboard → Train My Agent.
What it does
Writing out how an assistant should behave is the hardest part of setting one up. Train My Agent skips it. Instead of describing your best salesperson, you hand over a recording of them working, and Vomyra writes the description for you.
It runs in three steps, and you see everything before anything is applied.
Choose your best calls
Upload recordings, or pick calls from your own numbers.
Check what we heard
Read the transcripts, fix anything wrong, choose who should learn.
Review and switch on
See what changed for each assistant, then apply it or skip it.
Before you start
Step 1: Choose your best calls
There are two ways to bring calls in, shown as tabs at the top of the page. Pick whichever suits you — from the next step onwards they behave identically. Switching tabs clears what you had staged, so a run always draws on one source.
- Up to 5 recordings at a time, 25 MB each
- MP3, WAV, M4A, MP4, OGG, OPUS, WEBM, FLAC, AAC and AMR are accepted
- Each file needs a different name so you can tell them apart later
- You can play any file back before continuing
- Choose one or more of your numbers
- Search a date range of up to 31 days at a time
- Results are listed newest first, 10 to a page, with who the call was with, when it happened and how long it lasted
- Tick a call to hear it before you decide
Set the language
Pick the language your team speaks on these calls. Getting this right is what makes the difference between a usable transcript and a mangled one, especially for Hindi, Marathi, Tamil and other Indian languages. Depending on your account’s setup, an Auto-detect option may also be offered.
Confirm permission
Tick the confirmation to say you have permission to use these recordings and that Vomyra may use them only to train your own assistant. It is asked once per run, so it always refers to the calls actually in front of you. The button stays disabled until it is ticked.
Start listening
Press Teach Vomyra My Style. Each call is listened to and written out. Longer recordings take a minute or two. Anything that could not be made out is marked and left behind — the rest carry on to the next step.
Step 2: Check what we heard
This step shows what Vomyra heard on each call, with the audio next to it so you can listen along. The first call is open, the rest are collapsed — click any heading to open it.
Fix anything that came out wrong
Each transcript sits in an editable box. Names, product terms and numbers are the usual things worth correcting — this text is exactly what your assistant learns from, so a correction here pays off directly.
Leave a call out
Use the bin icon on any call that turned out not to be a good example. As long as one call remains, you can carry on.
Pick who should learn it
Choose up to 10 assistants. Each one learns your style on top of the way it already works, so a single set of calls can lift your whole team at once. An assistant that hasn’t been set up yet is marked “will be built” — it gets created from these calls instead of adjusted.
Add a note (optional)
One or two lines about what matters most: “how we handle price questions”, “always confirm the delivery address before ending the call”. Up to 1,000 characters.
When it looks right, press Build My AI Employee. A bar above the transcripts shows how much room is left; if it turns red, the calls together are too long for one run — remove one or trim the longest.
Step 3: Review and switch on
You now get one card per assistant. Nothing has changed yet — each card is a proposal waiting for your decision.
How much changed
Every card carries a label saying how big the change is, because switching on a from-scratch build is a bigger decision than switching on a tune-up.
This assistant had nothing set up yet, so it was built from your calls. The biggest change of the three — worth reading in full before switching on.
This assistant had very little to work from, so it was rebuilt around your calls. Everything it already knew was carried over.
This assistant was already well set up, so only what it needed to match your style was changed. The safest of the three.
Two ways to look at it
- What Vomyra learned — a plain summary of what it picked up from your calls and what it changed. Start here.
- Before & after — the way the assistant works today next to the way it will work, side by side, in full.
Your options
- Use This Style — applies it to that assistant right away.
- Skip — leaves that assistant exactly as it was.
- Use All — applies every card still waiting, one after another.
- Train With More Calls — clears the run and takes you back to the start.
What changes afterwards
Switching a card on updates how that assistant talks — the instructions it follows on every call from that moment. Its voice, phone number, language, tools and integrations are untouched.
Every version is kept
Open the assistant, go to the Model tab, and use History to see earlier versions with the date each one was created. Select one to put it back.
Test before you rely on it
Place a test call to your own number and run through the conversation you trained on. Then check the recording and transcript under Call Logs.
Train again whenever you like
Each run builds on the version that is live at the time, so you can keep improving as better calls come in.
Choosing good calls
The result depends almost entirely on which calls you pick. Sales calls, customer support, reception, appointment booking, order taking and follow-ups all work well.
Pick calls that went well
The recordings are examples to copy, not problems to fix. One strong call from your best person teaches more than ten average ones.
Match the calls to the job
Train a sales agent on sales calls and a support agent on support calls. If one assistant does both, run the training twice with the right calls each time.
Cover the awkward moments
Include a call where the customer pushed back on price, asked something unusual, or wanted to think about it. That is where an assistant normally falls apart, and where a real example helps most.
Use clear audio
Speakerphone in a noisy showroom is hard to make out. A clean recording gives a clean transcript, and the transcript is what gets learned.
Whole calls beat clips
A full conversation shows the opening, the questions, the objection and the close in order. A 20-second clip only shows one of them.
Your recordings and privacy
- Recordings are used only for your account and never shared with other customers.
- Writing a call out and drafting the new version are done by Vomyra’s speech and AI services as part of your run, and only for it.
- Permission is confirmed for every run, not once for the account.
- What is kept is the result: the transcript you reviewed and the assistant version it produced, both visible to you in the dashboard.
- Recording customer calls carries legal obligations that vary by state and country. Making sure you have the right to record and reuse a call is your responsibility — see Security & Compliance.
Limits at a glance
| What | Limit |
|---|---|
| Recordings per training run | 5 |
| File size (uploads) | 25 MB each |
| Audio formats | MP3, WAV, M4A, MP4, OGG, OPUS, WEBM, FLAC, AAC, AMR |
| Assistants taught per run | 10 |
| Date range per search (account calls) | 31 days |
| Calls returned per search | Up to 500, shown 10 to a page |
| Note to Vomyra | 1,000 characters |
| Combined length of all transcripts | About 60,000 characters — the meter turns red if you go over |
These apply per run. To go further, apply what you have and start another run.
If something goes wrong
“Couldn’t use this one” on a recording
The audio was too unclear, too quiet or too short to make out. Remove that file and continue with the rest — the others still work. If every recording fails, try a clearer copy of the audio.
The Account Call Recordings tab is greyed out
Your account has no numbers whose recordings can be pulled in yet. Use the Upload Recordings tab instead, or buy or import a number first.
No calls found between those dates
Widen the dates, or check you picked the right numbers. Only calls that were actually recorded appear here.
The length meter turned red
The calls together are too long to learn from in one go. Remove the longest one, or trim it in the transcript box, and try again.
“Could not be trained” next to an assistant
That one assistant hit a problem while its new version was being written. The others in the same run are unaffected — try that assistant again on its own.
Common questions
Does this change my assistant straight away?
No. Nothing changes until you press Use This Style on a card. Until then you are only looking at a proposal.
Can I undo it afterwards?
Yes. Every version is kept. Open the assistant, go to the Model tab and use History to see earlier versions and put one back.
Will my assistant forget what it already knew?
No. Fine-tuned and Rebuilt versions carry over what the assistant already knew — your business details, rules and tools stay in place. Only assistants marked Newly created start from nothing, because they had nothing set up yet.
How many calls should I use?
Two or three good ones are usually enough for a noticeable difference. Five is the maximum per run, and you can run the training again as often as you like with different calls.
Do the calls have to be in English?
No. Pick the language your team speaks on those calls before you start. Depending on your account’s setup, an Auto-detect option may also be offered.
Can I train the same assistant more than once?
Yes. Each run builds on the version that is live at the time, so you can keep refining as you collect better calls.
Are my recordings kept?
No audio is kept. A recording is held only while it is being written out and is deleted straight afterwards — the same for files you upload and for calls taken from your own numbers. What remains is the transcript you reviewed and the assistant version it produced.
Related pages
Myra Agent
Ask Myra to train an assistant from a recording without leaving the chat — plus everything else she can do.
System Prompt
Read or hand-edit the instructions your assistant follows on every call.
Create Your First Assistant
Set an assistant up from scratch before you train it.
Phone Calls
Where call recordings and transcripts come from, and how to test a call.